{{ error.status }}
{{ notification.status }} {{ notification.body }}

ID company charged me for repair during warranty period

Last reply was ago
 · 
680
Mai Xiwen
by Mai Xiwen
ago

My reno was completed around a year ago with an ID, which was quite a negative experience for me, as we faced some quality and workmanship issues along the way. To my ID's credit, he managed to resolve most of them even though we had to deal with some delays here and there. For the rest of the defects, we were happy to let go as we were in a hurry to move in. In addition, our ID had given us a 2 year warranty for defects and assured us that if any further issues arose in future they would be covered under the warranty.


However, last month some of our cabinet trimmings started coming off. We had tried to contact our ID but was surprised he was no longer with the company. After contacting the company directly, they sent a supervisor to survey our complaints. To our horror, the company was now charging us for the repairs as they claimed that it was due to 'wear and tear' even though they only lasted one year. We spoke to the boss, who then told us that we were already give 'warranty' price, but that did not cover the full cost of the repairs. This made us feel that it was rather unfair and that we were misled by the warranty that was promised to us.


Does anyone know if we have a case to claim for full cost of repairs from the company? Even though it is not an astronomical sum, it amounted to more than a few hundred.


Pakoball
by Pakoball
ago
1

If the warranty says two years, within this period issues come out, should definitely be cover one. No matter whats the sum its your right to get them to fix the issues within the warranty period.


Rethebecca
by Rethebecca
ago
2

From the experience of other homeowners, most IDs that have a reputation of years would be willing to offer compensation to keep up with their reputation, especially if the compensation amount is small. It is usually not worth it to them to jeopardise future businesses opportunities if the homeowners get extremely unsatisfied and decides to rate them poorly online.


Jenn Ho
by Jenn Ho
ago
3

Seriously I observed that there in a rise in the number of unethical businesses these days. From buying furniture on shopee to service business like maintenance, plumbing, blinds etc, I have encountered so many subpart products and services and often the vendor deny fault and just pushes all the blame to the consumer. Nowadays anyone can easily 'start a business'. We need a better system to keep mediocre businesses in check.


Mai Xiwen
by Mai Xiwen
ago
4

It has been a while, just wanna update the results of the dealings with the ID. In the end we decided to just bite the bullet and fork out the repair costs out of our own pocket. Too much energy and effort were spent going back and for, with the ID boss that just seem unreasonable. We ended up just sucking it up and move on. Hope other homeowners can learn from our stressful experience and clarify with your ID clearly from the start regarding repairs/warranties. Renovation is a huge sum of money, and this should have never happened.


ID company charged me for repair during warranty period

Updated on 23 August 2021
680 Views