I'm writing this review to share my amazing renovation experience, at same time take this opportunity to express my gratitude to my ID who have done up my house.
Having read or heard so many horror stories on bad renovation experiences and reno regrets, I'm glad my first renovation experience has been a really memorable and pleasant one. Instead of a stressful renovation process, it has been a wonderful learning journey for me. All thanks to my IDs, Andrew Ching and Jason Lee from D5 Studio Image.
Background:
I came to know about Andrew through previous owner of the 5yrs resale BTO which I've purchased. Part of the reason I purchased the unit was becos of the unique design of the house and seamless workmanship of the carpentary. Despite it being renovated more than 5 years ago, the condition of the carpentary remains in tip-top condition. With the intention to keep existing design concept of the house, at same time incorporate additional storage solutions and personal preference to cater for my living needs, I decided to engage back the same ID who done up the house.
Overall Vibe:
Having zero knowledge in renovation, I always have my 1001 questions (which sometimes can be quite silly *laughs* ). Nevertheless, Andrew and Jason were always patience in explaining the rationale and answering to them. They are really prompt in their replies, even during weekends/public holidays and late nights. Really commendable on how they take ownership in their work. I've came across common comments from friends past renovation experiences about their IDs over promised but under delivered, fortunately I never had that issue with Andrew and Jason. Some minor hiccups along the way were also resolved in a breeze. Whenever I raised any concerns, Andrew always gIve me the peace of mind "Dun worry, leave it to me, I'll settle for you"
Highly recommend anyone who is looking into renovation to check out D5 Studio Image, specifically Andrew and Jason Lee. I'll not hesitate to engage them again for my future renovations.
@Andrew and Jason, if you are reading this review, my deepest appreciation for turning my house into such impressive bespoke personalised home which I've always dream of. Thank you for all the help and patience.
A picture is worth a thousand words (Attached photos with no edit, not 2D rendering)
DesignInstead of using a generic design, they spend time to understand my living habits and needs before giving practical useful advises and suggestions while keeping cost efficient. Despite the challenge of limited space of a 3-room unit, Andrew still works his way out to accommodate most of the requirements. No unnecessary recommendations or hard selling, and I do not feel pressurised at all. Many times, the design turns out to be unique and personalized which is the main objective of engaging an interior designer.
What amazed me was some of the designs they suggested can be small change yet giving big impact to overall aesthetic sense. The design and colors suggested were well planned and cohesive, overall vibe is so welcoming and comfortable, even exceeded my expectation.
I've received many comments from friends, family and even delivery personnels saying the design of the house being unique, different from the usual HDB they've seem. Some even took photos and videos as references for their future renovation ideas.
WorkmanshipOn few occasions, I've personally been on site to observe the installation process of carpentary and electrical works, and find their men really meticulous in small little details such as making sure the cupboards are level, no gaps etc. So far the materials that was used are also of higher grade that do not compromised overall quality. They also did a thorough chemical clean up and touch up to ensure all in order before handing over the house. On a occasion, Jason even took initiative to tell his men to seal the gap between floor and carpentary with silicon to protect the edges from getting wet during cleaning, something that never come across my mind which I felt that was really thoughtful.
Customer ServiceDespite the renovation job has been complered, whenever I come across any issues in the house, Andrew will always be there to assist. On an occasion, Jason even came to help replaced a water pipe when i encounter some leakage problem in the bathroom. They are always responsive upon contacting them.That is really an excellent post renovation service that gives me the assurance and peace of mind. They are also generously in sharing tips and giving advices
on how to take proper care and maintenance not only for the work and carpentary done by them, but also good living habits from their past experiences.
Value for MoneyConsidering the amount of customise items and work done, I think the money was well spent. Items done were mostly accommodated to my requests, and Andrew will hold me back from doing things that are not so practical. Many times they will try to suggest various alternatives to expand my options, and not hesitate to share additional insights from past experiences, giving their honest opinions and feasibility. That also tells how well they really know their work.
