“Repeated Delays, Poor Communication & A Very Stressful Renovation Experience”
From my understanding, Design Buddy Pte. Ltd., OK Builder Pte. Ltd., and OK Carpentry Pte. Ltd. operate under the same management (Peter Chan). I encourage anyone considering engaging any of these companies to conduct thorough due diligence, insist on clear payment milestones tied to completed work, and keep detailed written records of all communications and agreed timelines. This review reflects my personal experience in the hope that it helps future homeowners make an informed decision. I engaged this company expecting a professional renovation experience, but unfortunately it has been the opposite. After paying approximately 90% of the contract amount, my renovation was still nowhere near completion. The project timeline was missed not once, but multiple times, with no proactive communication or realistic completion date provided. I frequently had to chase for updates, and many messages went unanswered. The experience has been extremely stressful because major works remained incomplete despite the substantial payments already made. As a homeowner, I expected better project management, clearer communication, and accountability.
he design itself was ordinary and did not stand out. More importantly, the execution failed to meet my expectations because the project was not delivered on schedule.
As the renovation remains incomplete, I cannot fully assess the workmanship. However, based on the progress and quality of completed works so far, I am disappointed.
This was the biggest issue. Communication became inconsistent after payments were made. Timelines were repeatedly revised and not met, and obtaining updates was difficult.
Based on my experience, I do not feel I received value for the amount paid. Paying around 90% while still waiting for significant portions of the renovation to be completed has been frustrating.
This review is the subjective opinion of a Hometrust member and not of Hometrust.
