dreamcatcher has a nice location, office, and try to make the sales pitch experience enjoyable. Their designs are quite nice as well - as with most interior designers I think they do a decent job in these areas. However, don't be fooled by the nice shiny wrapping.
The real product/service I believe is a team's skills in project management and customer service. Unfortunately, this is where dreamcatcher fails terribly. I'm not saying that an interior designer can't make mistakes, in fact they will make lots of mistakes, but this is remedied by exceptional customer service - and sadly dreamcatcher fails in both of these qualities.
1. Multiple instances of the team installing the table cover incorrectly - i know it sounds confusing, it's just a table cover right? But trust me, dreamcatcher will surely catch this nightmare for you too - they sent their team 3 times to have our table cover removed and reapplied over the course of 2 weeks - we had to eat on carton boxes.
2. Multiple instances of the team installing our toilet bowls incorrectly. Here's the worst part, Jomin claimed it is IMPOSSIBLE that her team installed it incorrectly - and after a month of having HDB send consultants (yes you heard me, consultants), they concluded that the smell is in fact coming from the toilet bowls due to incorrect installation. But wait, there's more! dreamcatcher had to come back twice because they still got it wrong during their first "fix". Now if you've ever wanted to live with sewer smell, don't wait any longer - thanks dreamcatcher for making this nightmare come true.
3. Compilation of smaller incidents:
a. it turns out dreamcatcher team likes to discard of debris down the drain as well. After about 2-3 months of living in our unit, we experienced a drain choke - instead of asking dreamcatcher we just called a plumber who fixed it in a few hours. He showed us all the debris he had to remove and we decided to not claim anything back from dreamcatcher as we think a customer/vendor relationship should have some give-and-take.
b. after living in our unit for over a year, we realized that one of our bathroom pipes might be leaking as we realized it was getting very mouldy and dirty - HDB took a quick glance and mentioned that they can observe a tiny crack. They enquired if we did our bathroom tiles, which we did, and mentioned that it is "likely" that it was caused during the renovation process. Naturally I asked Jomin about it - and after a month wait (because of CNY she said, we all need our month long break, right?), she finally replied saying a person called Martin wants to speak to HDB because they think it's impossible for a pipe to have a crack for that long. Martin was polite enough to tell me that he will only engage if HDB asks them to and nicely hung up on my face mid-discussion. Listen - all I wanted was my interior designer to come down and take a look to hear their assessment, but i guess i can't have that either! Truly living the exceptional customer service experience i was hoping for - dreamcatcher caught this nightmare for me once again.
Once again - mistakes can happen. However, dreamcatcher is also special in that they don't like to take accountability nor ownership of their mistakes. If you ask Jomin, she will just simply blame the project team - i can't recall the last time she or anyone at dreamcatcher actually apologized about the mistakes and took ownership of it as my interior designer who is managing the project. All in all, please be mindful of the real product/service that you are actually paying for. All interior designers can show you pretty pictures, but it's about the team and the service - and I hope my experience helps others. Thanks!
edit: forgot to add that waterproofing had to be done 3 times in our bathrooms. who doesn't want it 3 times, now we are triple proofed? truly living the dream
