Image Creative Design Pte Ltd

We would like to express our greatest gratitude to our ID Rayn Ho & Winston Toh! With both their fruitful advice and experiences, our House drew much compliments from our family and friends, which was what we wanted in mind. Both Rayn and Winston are very prompt with all the replies, professional and responsible. There will be frequent updates and progress on the renovation which gave us assurance that everything is going well. The carpentry was of good workmanship and good quality materials were used. To Rayn & Winston, thank you both very much for all the help and the extra miles chipped in for making our dream home come true!

I chose Image Creative after check out reviews over social media, and also gathering quotations and reviews from my family and circle of friends. This process took me 3 months before I decided on Image. However, the workmanship left me disappointed. The materials of my kitchen cabinets were of poor quality and the cabinets were not aligned properly. My ID also gave me a feeling that he was rushing through the renovation. I felt that the project was not value for money, and that one lesson learnt was to enquire about the materials used beforehand, and also to visit a home renovated by the interior designer instead of just looking at their showroom.

Poor management. Carpentry works detail unacceptable and substandard. Works completed without follow drawing and required additional cost if ask for changes. Always last minutes requested for works done review and payments. Very regret to engage them. Strongly not recommended.

I dun usually write reviews. But I am a really disappointed home owner that selected this company as my renovation contractor and have regrets eversince. WARNING Please do NOT engage this ID and this renovation company unless you want to face what i faced. 1. ID was not delivering 3d on time and I asked for few other 3d requests but it wasnt done, just straight to the reno we go which led to all the inconvenience we had to face after 2. Very busy to reply messages but when with us always busy replying other people messages 3. Screwed up our electrical points. Electrician did not check our DB first so we had to top up additional to upgrade DB. Slightly unexpected cost on our end as we had already exceed our budget 4. Aircon could not turn on during our handover. Basically handover was done with alot of things not completed like holes here and there and painting not done properly. 5. Communication breakdown between ID and carpenter. The cabinet design was wrong albeit i had compensation but still not happy about it. 6. Choke when we first moved in. Caused by renovation debris. Choke after 1 month cleared. Choke again after 2 months today on 27 April. But plumber unable to come because whatever. I dont think they care enough to even check. I will engage my own plumber at my own expense because we dont seem to be a priority anyway. 7. I did not have a smooth renovation and I had to constantly check the quotes/ invoice to ensure everything was up to mark. 8. We were brought to a place to buy lights and plumbing fittings that were double the price of anywhere else. Instead of helping us to save but the ID probably only wanted to earn our $$$ from the commission. 9.Due to the brilliant planning by ID, 1 of our toilet window will be unable to open until we remove the glass panel because ya brilliant planning. <small issue but since I am adding to the list> 10. This is not the experience I expected and I will not forgive this company no matter what explanation they give. Had enough. Thanks but NO thanks. PLEASE i am beggin you, save yourself the agony and look for another company.

During the first few meetup to confirm the the reno ID was very polite and a budget was given as well. In the end budget was way exceeded and if we dont do we will regret cos the works is just simply unacceptable. Every single things charge and was not mention beforehand, many hidden cost. There are many cost that we could save if ID were to communicate with us before proceeding the job. But nope, only when things were done we then were informed. And if we want to change, we have to pay. ID brought us to a place to buy all the bathroom accessories like basin, lights, taps which amt to 3k +. A bidet spray is already $79, 1 downlight is $88 each which i can simply buy a similar downlight at $10-20 only elsewhere. Everything was super mark up. I regret going there. I bought a rain shower from online and ID said her plumber could not fix it, as it will cost the water heater to burst. Which i didnt not hear such things before from other ID. Leave us with no choice but to buy from the shop.

We thought if we were to engage an ID to help us to oversee the renovation, it would lessen our load and stress. However, we were proven wrong. We were asked to make a deposit even before the quotation and design was release. We were fine with this at first but realize we should not have done so. A month later, we consulted with the ID with the design etc, we were surprise, the design was not what we expected and the options for flooring, table top etc, was not extensive. We just made do with what was on offer. The ID brought us to a store at Oxley Bizhub to purchase lighting, kitchen and toilet fixtures and assured us we can get the items we needed there. When we arrived, we were shock that the store did not have any price tag and we were quoted based on the salesperson price. Can you imagine paying $40 for a bidet spray? Only for the spray and not with the other accessories. We found it ridiculous and were very unhappy after that day. We decided to purchase items online which were much much cheaper and work just as well. When we told the ID, he warned us that if we don't get from the store his contractor might not be able to fixed it which is ridiculous and nonsense. We trusted our gut and decided to just purchased it online. When we started the renovation, our ID seems inexperienced with a resale project. At the start all seem fine. We had some trouble with the permit, but I had to personally chase HDB to get it approved in time. At the start things were done very smoothly. Three, four weeks in, problems started to arise. We had to pay to change the existing pipes to stainless steel pipes. Water also started to leaked through the vinyl flooring. We asked our ID what was going on and the ID assured us that it was fine (but in truth it was not). Puddle of water started forming up and the contractor did not rectify. The ID attitude started to change and he started to push the blame to us for not closing the window, which could be the cause for the leak. But in the end, the leak was from the toilet and not from the window. We also found a can of beer in our renovation site, we informed the ID to inform the contractor to not drink at the site as respect to us as Muslims. The ID told us off and informed that the contractors did not drink. We were very unhappy regarding this issue, as to us this is an integrity and professional issue. Ultimately, all this issue could have been solved if the ID would have supervise the project personally and not just let the contractor work without supervision. We only saw the ID when we had to make payment, only two or three times in 8 weeks.

She gave us high hopes for our renovation but as the renovation began, we found many flaws and unsatisfactory areas where she was unable to produce what she said she could. Besides, many of the details were also overlooked and the materials she used were also of poor quality, resulting in poor quality and disappointing results. Even simple chores like ensuring smooth painting were not done properly. As we had to request for her to fix many areas again and again, we had the dateline of the renovation extended multiple times, which is undesirable.

The ID who was assigned to us was very polite and prompt when he first met up with us. However, after confirming the project and after all additions have been confirmed, his attitude completely changed. There were things that could be done but he told us it could not (resulting in us spending additional money to change it later), made a number of errors and was rude to us. After the completion of the renovation, we were given 1 year warranty. In the first 6 months the defects were pretty quick to be rectified but after that the ID didn't bother to even reply us when you contacted him even though it was still within the 1 year warranty. I called one of the founders directly to provide feedback but he didn't sound helpful and after 3 days he has still not gotten back to me. I will not recommend this company for renovation.

Zen Ng was the ID we worked with. Read positive reviews about him and the company before deciding to go ahead. His service was good initially. He provided helpful suggestions during the planning/design phase, and was very responsive to messages. But it soon became a NIGHTMARE after we moved in. MULTIPLE DEFECTS were found, which made me question the workmanship. Examples include MISALIGNMENT of the kitchen cabinet, INCONSISTENT colour on laminate of bedroom cabinet, LEAKING bidet and showerhead in bathroom, LEAKING tap in kitchen, LEAKING aircon, PONDING of water on balcony, UNSEALED GAPS between cabinet and floor, SCREWS NOT INSERTED into shoe cabinet causing shelving to COLLAPSE, and MANY more. I have inserted some pictures below for reference. Despite finding these defects, I’m actually ok as long as they get fixed. However, Zen gave EXCUSES TO TRY TO AVOID FIXING some of them until we put our foot down and insisted that they be rectified. Some of the defects are so BLATANT that it’s ridiculous that Zen actually TRIED TO REASON HIS WAY OUT of fixing it. For example, you may refer to the pictures below showing kitchen cabinet misalignment, and also ponding on balcony, which Zen ATTEMPTED TO AVOID FIXING until we had to angrily confront him and they were eventually fixed. But why do I have to insist it be done instead of Zen simply doing a proper job without giving so many excuses, especially when the defect is so obvious???? Furthermore, Zen’s ATTITUDE CAME ACROSS AS CONFRONTATIONAL during such instances. In fact, he did apologize once when he felt that he might have offended me. However, I can’t help but think of situations where he’s able to get away from fixing these defects if a homeowner were to be more passive in nature and simply agreed to his excuses in order to avoid conflict. Fast forward to today, there are still defects that have not been fixed, one of which (moisture in bedroom wall beside toilet) where the cause could not be identified. I also have constant air-con leaking issues, of which only some have been rectified. Have highlighted the remaining air-con issues to Zen but HAVE YET TO HEAR BACK FROM HIM, which is a stark contrast to his very responsive nature in the initial stages of this project. Overall, I’m very disappointed in the service provided. CAN TALK, BUT CAN’T EXECUTE properly.

We were assigned to them twice at separate Qanvast events. The first time was with a female ID with long hair, no glasses, and a mole on her lip. No name card or e-card was provided. She appeared uninterested and avoided eye contact throughout the discussion. Despite being told, “We will contact you” after the meeting, we never received any follow-up. There was no contact at all. We gave them another chance at the most recent Qanvast event, but we are still waiting for the second ID to reach out to us.