For our renovation, we were very particularly (apart from price) about: 1) the design, 2) the quality and project management, and 3) post reno and follow-up.
I am pleased to say M&L Associates exceeded our expectations in all 3 areas and credits must be given to 2 very client-focused M&L staff - Coco and Annie. We had not heard of M+L Associates but after careful evaluation, we were very happy with our choice.
The design - we had given Coco & Annie our concepts, wants and budget. They came up with a design that is very creative, modern and long lasting, and practical beyond our brief. Their choice of colour, and pattern were completely to our taste.
The quality and proj mgt - The finishing especially the carpentry was very high. Coco and Annie were on site almost all days and took videos/photos of every progress. All work including changes were also documented. They provided schedules & scope of work and they met 95% of them. We did the occasional on-site visit but we felt very confident of the ladies' diligence on our renovation. They also collaborated well with all the other contractors.
Post reno & follow-up - Full score to Coco and Annie; they were very responsive even on PH and weekends. They were also quick to give solutions for unforeseen issues and always kept us posted. Even after the reno, they were equally responsive and above all, got the issues timely resolved.
High marks to Coco and Annie, M&L is very fortunate to have these 2 ladies! Highly recommend
DesignYes, the design was creative and practical, which are very important to us. We especially like the powder rom and the flushed door to the powder room/toilet.
WorkmanshipPainting had to be touched up a few times because we choose not to plaster the walls. The paint contractor tried their best to even the paint work and even helped in areas outside of their scope. This demonstrates the goodwill between the contractor and Coco/Annie.
Customer ServiceFull marks for Coco and Annie. They are very customer-focused, responsive, hard working and diligent.
Value for MoneyM+L is the not cheapest, but we did not choose them because of price. The quality of their work especially the build and post reno services have been excellent.