One Design Werkz Pte Ltd

This ID is the most terrible one I have ever experienced. I have met their designer at Expo ID show. And the id named Cherin keeps convince me to sign HP their package. We didn’t do it at the ID show but eventuallly she came to my company. Eventually convinced me to take up their package. Upfront payment of around $2400 made. Before they are able to show me a 3D drawing. She committed to show me the drawings in 2 to 3 weeks’ time. However, after one month, she is still not able to meet me for the drawing. Keeps delaying and eventually, after chasing her reallly hard, she came out with one (I believe it was done overnight, instead of like what she said, drawing takes quite some time, because need to consider many aspects), which is really terrible, ugly. And their delay will cause us to delay our moving in because it’s going to hit the ghost month. Thus, we requested withdraw and the money back. However, they said the service is rendered... then I realised why they made me to pay so early and it’s not cheap, 2000 over dolllars for nothing.

Hi, I have engaged an interior designer to work on my new home. This designer was from a reputable design house in the east and has been in the industry for quite some time. They are always in Singapore expo during furniture fair. The prior experience has been positive and things can always be worked out, until we have signed on the line. For a home reno, the first step is to get the electrician to do up the necessary lighting points. I gave the ID free play on the design, lighting etc. To save him some trouble, I even agreed to use his electrician, if the ballpark price he offered was 3K plus. When the electrician came down, he looked through and gave a quote of 5K, which is after a discount of $4XX dollars. To make matters worst, I asked for a quotation and the pricing in the quotation was wrong. This made me hunt for another electrician for a second opinion. The second electrician price quoted was at least SGD 1K difference. Out of due respect, I decided to offer the quote to the ID and his appointed contractor. I offered 4K max sum. But they did not give in. Now the ID said that if I were to get the third party electrician, he will not warrant the damages to the flooring, carpentry, walls etc in the cause of renovation as these damages maybe caused by the electrician. The whatsapp message was very threatening, in my opinion. They later assigned a China ID, Tina Liu, to me. She is not any better with much language barrier. She is loud and rude and don’t allow you to share your ideas. Everything must follow her one. Very bad customer service.

Designer's ideas and proposals did not match what I wanted. Staff were rude and arrogant. They were forceful with making customers sign packages and place deposit. Price of packages were ridiculous as compared to other ID companies. Not recommended at all.