Ruuts Studio

Unfortunately, my experience with RUUTS STUDIO, particularly the assigned designer, JOHN GOH, has been deeply disappointing. JOHN arrived 90 minutes late for our very first appointment, setting an unfortunate precedent. Punctuality continued to be an issue throughout the project, with frequent late arrivals and, on some occasions, missed appointments altogether. Communication has also been consistently poor, requiring repeated follow-ups for even basic updates. More concerning is the repeated failure to honour commitments. Although JOHN had apologised on several occasions for not delivering as promised, these apologies have not translated into meaningful action or improvement. Several important requirements were clearly communicated at the outset of the renovation, yet some were overlooked and remain unaddressed. These were not last-minute changes. The failure to properly incorporate and follow through on these requests has contributed to unnecessary delays and raised concerns about the overall planning and management of the project. The handover deadline has now been revised three times, without a realistic and dependable timeline being provided. This uncertainty has significantly disrupted moving arrangements, caused additional financial inconvenience and forced me to adjust work-related travel commitments. I understand that unforeseen issues can arise during renovations, however, delays caused by overlooked requirements, poor communication and inadequate follow-through are particularly frustrating when the expectations were made clear from the beginning. Homeowners invest substantial time, money and trust in their renovation projects. At a minimum, they should be able to expect reliability, transparency, accountability and respect for their time. I am sharing this review not merely to express dissatisfaction, but in the hope of sparing another homeowner from similar frustrations, expenses and disruption. I sincerely hope the company takes this feedback seriously and improves its project management and customer service. Unfortunately, my experience thus far has fallen well short of expectations.