We would highly recommend to engage Jason from The Real Design for your renovation.
Service (10/10) - Jason provided immaculate service. While the ID firm was in the east and our project was in the West, Jason came down more than 10 times throughout the project. He was readily on-site (while it not may have been on the day of work done), he would usually go down to perform and inspection to make sure that things are up to standards. Also when we pointed our some irregularities and issues, Jason was also quick to reply (always immediately or within the day) and resolve it directly with the contractors. He was never defensive and was very understanding throughout.
One thing that we really enjoyed was that he took time to drive us around to shop for different tiles and another day for fixtures/fittings. Jason was also really patient. The tiles we wanted had a delay of 6~9 months. Understandably any ID would have wanted to wrap up the project ASAP, he never forced us to settle for another tile and were alright with us waiting for the tiles indefinitely.
Price (8/10) - We have shopped around various IDs and have given each the same specifications. The quote from The Real Design while it wasn't the cheapest, it provided the most value (includes arc feature designs, false ceiling, painting). Overall, their prices are fair and extremely worth it when considering the quality of the work done.
Quality of work done (10/10) - Having been to friends' completed projects, we often find their carpentry quality to be poor (eg. poor finishings on the edges, peeling of laminates). I believe The Real Design does have good relationship with their contractors which shows up in the quality of the work. The laminates feels great, the edges are not peeling and it looks amazing.
DesignOn design, we did come in with what we had in mind and wanted Jason to follow it. The design sense while provided by us, Jason did provide a lot of practical feedback and inputs.
Inputs such as thinking where we want our placement of robot vacuum, water dispenser etc. These inputs are valuable as it allows us to conceal the pipes/wiring before we lay the tiles. His wealth of experience did shine through which enabled us to consider things that we would not have necessarily thought of.
WorkmanshipQuality of work done (10/10) - Having been to friends' completed projects, we often find their carpentry quality to be poor (eg. poor finishings on the edges, peeling of laminates). I believe The Real Design does have good relationship with their contractors which shows up in the quality of the work. The laminates feels great, the edges are not peeling and it looks amazing.
I have also noticed the contractors pay great attention to detail. Especially on tiling, the floor is leveled and the grout lines are very symmetrical.
Customer ServiceJason provided immaculate service. While the ID firm was in the east and our project was in the West, Jason came down more than 10 times throughout the project. He was readily on-site (while it not may have been on the day of work done), he would usually go down to perform and inspection to make sure that things are up to standards.
When we pointed our some irregularities and issues, Jason was also quick to reply and resolve it directly with the contractors. He was never defensive and was very understanding throughout.
One thing that we really enjoyed was that he took time to drive us around to shop for different tiles and another day for fixtures/fittings.
Jason was really patient. The tiles we wanted had a delay of 6~9 months. Understandably any ID would have wanted to wrap up the project ASAP, he never forced us to settle for another tile and were alright with us waiting for the tiles indefinitely.
Value for MoneyPrice (8/10) - We have shopped around various IDs and have given each the same specifications. The quote from The Real Design while it wasn't the cheapest, it provided the most value (includes arc feature designs, false ceiling, painting). Overall, their prices are fair and extremely worth it when considering the quality of the work done.