Thom Signature Pte Ltd

My Wife and I require the renovation to be completed in less than 2.5 months. Engaged Simon Lim from Thom Singaure as our DI. Our first impression of Simon was that he is responsive, attentive, and show good knowledge on renovation details throughout the whole project.. From day one the renovation started, Simon was ever presence at job site to oversee the project. He would update us the work progress and schedule regularly. Simon has handled our multiple requests for changes/rectification very professionally. He is able to analyze the pro and cons to changes, and provide useful advise and alternatives when needed. We managed to complete the renovation within the agreed timeline with minor rectification, which was done promptly. The outcome of the house renovation fits according to proposed design and measurement.

Review Thom signature was the first ID we spoke to after seeing the reno work and the first meeting with them lasted ~2h as they patiently listened to our home style preference and gave us suggestions on how our request of having a dry/wet kitchen could fit into our tiny 4room bto flat based on our floor plan. We were quite impressed by all the efforts/time put into our first discussion even though no commitments of engaging them were made from our end initially as we wanted to speak to more ID since this was our first home.. We then finally made the decision of engaging thom signature as they gave us the most confidence and quotation was very reasonable. This was a decision that we never regretted! Simon was the ID incharge for our reno and the entire process was seamless! We went through countless discussions together and he gave us many ideas and was very friendly/patient as we can be a little indecisive sometimes. He was also very responsive to all our queries thru whatsapp and gave us timely update on the schedule/send photos of each completed reno work (eg carpentry/tiling/hacking etc). We didnt have to worry a single bit and had no issue leaving everything to him. Of cause there were some small hiccups along the way but he managed to rectify the best that he could and any additional cost was made transparent to us. He was also very detailed (even more than us home owners) and made sure every thing was done up nicely to meet our expected move in date (we were in a rush to move in before cny). We are very happy with the end result and workmanship was great! We have moved in for 10months now and he is still following up with us every now and then which we appreciate deeply. Thank you Simon! We definitely recommend him/thom signature 100%.

I have engaged Nigel of Thom Signature to reno my current home. With mainly the focus of kitchen, as i cook 3 times a day. I want to thank nigel for doing a great job for me and sub passes my expectations.. You are one that eases my renovation workloads and I can fully rely on.. your recommendation of design n selection of tiles was indeed pleased my taste n liking.. more so on the planning n scheduling was wonderful, I do not need to worry much.. Thank for arranging all the vendors for delivery too. A great ease in the me not being the need to worry about missing any timeline for a smooth reno process. Thank you once again for your patience n tolerance n more so in yr understanding on this old lady.. I’m now proud to showcase my house..

I can say I m a very demanding client with request that are not so norm.we are so glad to engage Thomas service,he us reliable,knowledgeable,not pushy,super patient,friendly,responsible,always think to help us save money.Above his many positive traits,he is very passionate. A rare gem in this industry.we are very please with ourhouse and ppl kept praising how beautiful our house is.all thanks to Thomas and his team.i wish you even greater success!!

As I am looking to renovate my shop as business is slow due to Covid-19 so I thought to give a makeover for my shop. Many years ago, I engaged Thomas’s service and I lost his contact. My friend commended this website to search for ID and found this company is actually the one who did my house renovation. Very happy to get in touch with Thomas again. He is still the same cheerful and bubbly and as usual well-manner and gentle - soft spoken guy. Thomas won’t over promise, which I love it because I talk to other IDs they can promise almost everything but Thomas will give direct and unforeseen problem that may occur if we enter into renovation. Thomas quite a decent man but of course over the years the price increase due to labour and ingredients cost but still competitive. I can trust Thomas to handle my shop renovation because he did my home renovation before and I’m very satisfied. I can only show part of my house as my house is very messy throughout the years but the two photos is what I love most. Back then internet is not as good as now so I also happy that this website is available to people who need renovation and I will post a new review soon after Thomas done with my shop’s renovation. Thumb up for this website. Thomas is very down to earth man, still driving van unlike most IDs flash their Mercedes and BMW. I took public transport by the way :). Well this is something I see how a person live their life, although I maybe wrong but usually driving branded cars, the owner will act more arrogantly. I once talked to a branded ID, drove a Mercedes to my place and I was throw back with unpleasant remarks when comes to discussion. Anyway I prefer down to earth man. Thomas do have busy schedule so I do have to wait for his call back and sometime to chased after him. Well, I am a business owner and I totally understand the hectic arrangement managing work and customers so I’m still alright and being more proactive to reach Thomas instead. Sorry I am quite a pestering customer but Thomas is being patience on me. Thank you for this. As for workmanship, well majority of IDs engage skilled workers for different job scoop. For instance parquet flooring, ceiling cornice and others have it’s own skilled master or known as contractor. These skilled contractors work for many IDs, so for Thomas’s contractors most of them were very detail with their given job. It was many years ago I engaged Thomas’s service and until now I would said most ingredients are quality and I love my parquet floor especially because coming 10 years the woods are still solid good. I can’t remember which contractor do this flooring but great thank you to him. Overall, paint wise I use premium paint and it really last. Painter was very skilful using hand free to paint the edge of the wall fast and precise, I was amazed. Overall Thomas’s contractors are pretty good. So overall Thomas is good. I am not sure if Thomas can see this review so I wanna say that Auntie May Yi know how hard working you are and will recommend my friends to you if they need any renovation. Don’t get upset when others give untruthful reviews. What goes around comes around. God bless you and all the best. Thank you for your hard-work.

We had just completed our  home reno by Thom Signature.  We are so very grateful for the most pleasant experience ever. Very professional service from Thomas, is always so accommodating and patient with us. He is attentive and meticulous and quality of work is never compromised.  He listened and rectified issues fast and smooth, with very fast response time. Pricing is worthy and reliable. We are pretty demanding customers, and having dealt with some other designers in the past, Thomas ranks 1 in all service aspects. Will not hesitate to recommend Thomas from Thom Signature for any reno works, big or small. Thomas, we wish you success !

It was by word of mouth that we approached Thom Signature. My hubby went for a few rounds of understanding and comparison on the works of other ID(s) before we finalized Thom Signature as he meets our aesthetic and functional needs. We already had some ideas in mind and Thomas is able to complement his design with our ideas to blend to our theme. He recommended us on the fitting of furniture selection based on our house theme/layout which make the experience less stressful and indeed turned out to be practical. Project management was greatly coordinated – handover was before our stipulated timeline (prior to the Malaysia lockdown on COVID-19). Thomas was aware of our homeowner’s limited budget and even helped us to hunt for lightnings and light switches (grey color instead of default white, yes to the minute details of the accessories). We are constantly updated on the renovation progress, with real time videos and photos when we could not be present on site. Even after the handover, he provides post-reno service for rectifying minor glitches and made our house a place we look forward to. We will highly recommend Thom Signature to anyone who is looking for a reliable ID. In fact, we have engaged his services for our in-law’s house repair works.

Designer was initially friendly and accommodating . He had an assistance who was very responsive. Later on we were given a rookie, fresh out of school to manage our account. Things were bearable but slow. Project was severely delayed. We started in January but our flat was only ready in May. They rushed in the last two weeks and things were not done well in the hurry. We could not install the blinds we had wanted because he didn’t leave sufficient space. We had asked him about it before hand and he said “it was ok”. But later he said it was not possible to install the blinds we wanted. Thomas later became unresponsive to our requests for help with the carpentry. This is during and within warranty period.

Please do not engage them for your house renovation. Thomas is my id and he seems very friendly and soft spoken before signing the package. However, the service deteriorate esp after yr second payment. Thomas become "busier" when you tried calling and does not sound as friendly when you signed the package with him. Design seems ok on 3d drawings and hence we paid quite a bit for it. But the actual thing is so average that it turn out to be a disappointment.

Thanks Tracy Norman for sharing her experience to the community so help another person from not falling into this hole. Bumped with her sharing, became my push factor. Actually I made a feedback on Google review, apparently only “good review” with 5 stars will appear, unfavourable comments to the business owner will be taken down & hidden. 5 out of 9, appearing on Thom Signature. The missing in math tells something else which potential customers really interested. That’s really defeat the purpose of having “review page” when our review is legitimate. In a nutshell, Thomas Poon/Thom Signature:- 1-Design - average, not that outstanding though as compared to other IDs for the similar price you probably could fetch better/impressive design/top rated customer service from other IDs. 2-Innovative - average 3-Professionalism - disappointing, also depend on the situation. His attitude & subsequent customer service changed too if you have questions on his designs & mistakes. 4-Service - disappointing after the deal signs and significant payments made 5-Quality assurance & follow up - totally disappointing. He did not perform quality assurance before sending the warranty letter. He expects, he verbalised it out to the customer should be the one takes the initiative on making feedback and do the follow up. He truly does not understand what defines quality assurance check & customer service when he called himself in this line established since 2005 6-Price - not value for money definitely. Overpriced for his type of average work quality, professionalism & bad service. It is over rated indeed. Therefore, do not engage or even recommend to others. Do not deceived by he appeared to be mild manner & lip service. You shall not regret for the advice here. Thank you.