“Disappointing service overall despite recommendations from friends”
I chose Casa as it was recommended by friends and relatives. Initially, I was hopeful that things will turn out well. Through the renovation process, I would give Casa credit as they showed that they were flexible to changes during the renovation process after my wife and I decided on minor changes to the proposed design. However, the renovation process could certainly be improved. I felt they should have recorded down our design preferences when we met with our ID, because this later led to a bit of confusion when it came to the actual renovation. At times, we had to repeat what we wanted to the contractor directly, so it was not as pleasant and smooth as we would have liked. What was more stressful for us was that we felt we had to press Casa to get the works done. It felt as though having received payment the urgency and initiative to complete the project went missing. As such, I would not recommend Casa to my friends.
Most of the designs came from us and the ID did not propose anything significant to the final design.
Materials were fine.
Service was disappointing and we had to chase them to get the works completed.
The poor service meant that it was not value for money.
This review is the subjective opinion of a Hometrust member and not of Hometrust.
