In Interior Design Pte Ltd

Tyson and his team really accomodated our requests throughout the reno process, and we are extremely grateful for the hard work. We had the feeling Tyson understood what we wanted, but the designs he had proposed surprised us and in the end we were willing to try out a few of his ideas. We were also impressed with their handling of the project, as my wife and I were too busy to check on the progress. On the whole, we felt that we got our money's worth as In Interior not only delivered their promises, but had really excellent design value.

Was introduced to this company by Qanvast who handpicked 5 IDs for me that met my budget and criteria. One of the first to call was ID JAY from IN INTERIOR DESIGN. I went to the showroom, was welcomed by Jay with warmth and professionalism. After a long consultation, I was sold. The works were supposed to complete in 8 weeks, although it was rather long for someone who did not do any hacking and major reconstruction (BTO flat). Also, I requested to move in within one month in a liveable condition such as the toilet amenities to be ready and a bedroom to sleep, at the very least. True enough, Jay and his senior partner, Simon could make the toilets and master bedroom ready as requested. Unfortunately, many hiccups came along the process which causes quite a bit of unhappiness. They forgot to consider my short stature which made the dish rack at the cabinet and island counter too high for me. A lot of carpentry follow-ups needed to be done on the carpentry which caused the delay. Timeliness was a big issue whereby most of the time for almost 2 weeks, nothing was done at all. The IDs hardly ever dropped by at worksite to monitor or make checks on the details of the completed works. Very often, I had to monitor the details or mistakes and kept calling Jay or Simon to rectify the mistakes. Did I mention that the final completion was about 3 months plus? Although Jay and Simon were quick to reply and iron the issues out, there was a lot of communication breakdown between them and the workers and me. They need a lot of improvement especially on the issues where they make owners like me feel like I did not have an ID at all! They also should learn further on SMARTHOME collaboration. I incorporated SMARTHOME in my design and few wiring and design mistakes had to be re-done few times due to their lack of synchronisation and communication with my SMARTHOME designers. Overall, I must admit Jay, Simon and the workers were still cool and polite even many times they were slammed down with my intense displeasure and frustration. Having said that, am I happy with the overall design, which mostly was my own idea? Yes. Will I recommend the company to others? No, think not.

This is a company cannot be trusted from my experience. They have different name: "IN9 interior design" is the company name on name card and "In Interior Design Pte Ltd." is the name on receipt. So it’s misleading that if u search IN9 interior design you won’t be able to find any reviews as the correct name to search is IN Interior design. They are no responsible for their promise and after having your money in hand, they just ignore you. They charged $1000 to lock the promotion package and promise to provide 3D Muji style drawing with quotation proposal around $30K. BUT they provided us 2 times of 3D drawing totally not in Muji style and quotation proposal at $47K. We asked them to redraw 3D drawing on 9 July 2018 and until now 12 Oct 2018 we didn't receive anything. They promised to refund $500 and 3D Muji style drawing on 27 August, but nothing happens. Now, they (ID Candy Leong + her manager Raymond) ignored all our messages and phone calls. They keep promising but don't do anything and in the end they will just ignore you totally.