Intheory Design

⚠️ TILING WORKMANSHIP — LOOK CLOSELY AT THE FLOOR TRAP As the designer involved in this project, this was the actual finishing delivered around the bathroom floor trap — uneven tile cuts, inconsistent joints and untidy detailing around an area that should have been properly planned and finished. For renovation works charged at a premium, homeowners should expect much better attention to detail. No photoshoot, no beautification — just the actual site condition. Look at the workmanship and decide for yourself whether this is the standard you would accept in your home.

As the designer involved in this home, I witnessed disappointing tiling workmanship — uneven cuts and joints, poor finishing, and cracked/chipped tiles requiring attention. The appointed vendors charge premium rates, and ultimately these higher costs are borne by the homeowner and also create additional rectification costs and problems for designers like myself. These are actual site photos, not styled photoshoots. Looking at the workmanship shown, homeowners should ask themselves: is the premium price truly worth it? Before engaging Intheory Design, look beyond the beautiful completed photos and pay attention to the actual workmanship delivered on site. More documented cases to come.

I previously provided design/project services to Intheory and have firsthand knowledge of certain projects and issues that arose during that period. Some homeowners subsequently raised concerns with me regarding workmanship and rectification matters. Where I have discussed these matters publicly, I have relied on photographs, messages and other records available to me. On 23 September 2026, I received a formal notice from Intheory requiring the removal of certain online publications within 12 hours and stating that they may commence legal proceedings if I do not comply. I disagree with their position regarding the matters I have raised. I will preserve the relevant records and evidence and address any dispute through the appropriate process. I am sharing my own experience and the documented information available to me. Prospective homeowners should review the available information, ask questions and make their own assessment before engaging any renovation company.

Visited Intheory to understand their renovation services, but the overall experience was disappointing. The pricing wasn’t competitive compared with other ID firms I approached, and the workmanship displayed at the showroom did not give me confidence in the quality. The consultation also felt more focused on upselling additional items rather than understanding my actual needs and budget. For homeowners comparing ID firms, I would suggest looking around carefully and comparing the pricing, workmanship and proposed scope before committing.

Another plumbing issue under Intheory. This time, the kitchen sink was leaking and the homeowner had already lost confidence in Intheory’s plumber, choosing to call an emergency plumber instead. As the designer, it’s disappointing to see homeowners dealing with problems like this after renovation works are completed. Homeowners, think twice. And unfortunately, there are more cases from other clients to come.

A warning to homeowners considering Intheory for your renovation. As the designer handling this home, I feel homeowners should be aware of what happened during this project. The plumbing works were not carried out correctly, including the hot and cold water piping. This resulted in the homeowner being unable to properly use the shower during Chinese New Year. To rectify the issue, completed tiles had to be hacked open again to access the concealed piping. This created unnecessary dust, mess and disruption inside an already completed home. As the designer, I personally stepped in to coordinate and resolve the problem for the homeowner. Unfortunately, mistakes in workmanship like this affect not only the homeowner, but also the designer who has to manage the consequences and make sure the problem is eventually put right. Before engaging Intheory, homeowners should think twice and pay close attention to the quality and checking of concealed works before they are covered up. And unfortunately, this was not the only issue. There’s more to come.