There are many IDs in the market and I must say at the end of the day, the impression of the customer towards the company is very much dependent on your Interior Designer representing you.
For one, my wife and I had the joy of trusting our designer so much than our own, and that I strongly recommend. With NID group, it is by fate that we had Randall Tan as our designer. To be honest, during the phase of company selection, my impression of him was not positive when he sounded to be very direct over the phone. But I did not regret after talking to him face to face.
From the point from design concept to implementation, he is very forthcoming in his activity and very honest about the pricing of each aspect. That is transparency.
Next, during the phase of purchases, he will honestly feed back, as if it is for his own home, whether is it worth while purchasing high end stuff or not, unless you insist. That is practicality.
Third, we must recognize that there is no such thing as perfect project. All projects bound to have minor hiccups here and there, and before the start, he did not promise everything will be 100% on schedule but he assured that he will get them fix and he did. That is realism.
Fourth, he can be more “niao” or more particular, regarding the job done than we think. Things that we thought are good enough, and he thought not good enough, he will get his contractors to fine tune to as perfectly as possible. If things are not right, he will get it fixed, no questions asked. That is commitment with integrity.
Fifth, his relationship with you does not end after the project is complete, rather the beginning of a long term friendship. Even I got him to look into my mom’s place for minor renovation. He has placed his commitment to support you for the long term. I believe it is testified by many of his customers. That is passion with a heart.
In summary, you have to give credit to the company in having designers like Randall Tan, and most importantly, he is someone I would highly recommend and someone my wife and I put very high trust in him.
If you are looking for an ID, regardless of your budget, I recommend that you will consider speaking to him as well.
Finally Randall. Thank you very much and very happy to know you. We look forward to a continuous excellent long term friendship with you!
????? (5 Star Rating)
Clarence and Carol
Customer ServiceSee above. Beginning of a long term friendship
Value for MoneyFor the kind of support. No need to say. I only go to him.