Steve Peh Zhi Liang of The Concept Pte Ltd is an irresponsible and untrustworthy person. He claimed and agreed to complete and handover in 5 weeks for my new BTO. The flooring for my unit was already ready, hence 5 weeks was supposedly sufficient to complete all works. Extension was given numerous times and up till now it is still incomplete. Gave many excuses and stories on the delays and did not deliver as promised. Collecting payment was the only prompt action done, to the extent that when the bank's online banking was having a maintenance, he asked me to go to the ATM to withdraw cash for his payment, can't wait for the banking system to resume operation. After collecting payment, the works are not done and nothing was arranged. He continuously gives excuses to delay and does not adhere to the deadline that he himself has given to complete the works.
Let me give you examples on the excuses he gives and how irresponsible he is. His carpenter had removed the kitchen counter cabinet, cabinet & wardrobe doors & drawers which had already been installed from my unit, and it is obvious that Steve Peh Zhi Liang did not make payment to the carpenter, hence the removal. He had told the carpenter that it was me who have not paid him due to my reno loan not being approved yet, thus he couldn't pay the carpenter, when the truth was that I had already made 95% of the renovation sum to him. Upon questioning Steve Peh Zhi Liang why the cabinet, doors and drawers were removed, he told me he had asked the carpenter to take back for amendments, then later said they removed wrongly and will ask them to send back to my unit on the same day. Then he said the lorry is out for the day so they could only return the next day, which they did not. After which he says he will not use back this carpenter and will find new carpenter to continue the incomplete works. However up till now, the new carpenter has never made an appearance or came down to my unit.
Told me that I should liaise and pay the electrician directly initially but he himself liaised with the electrician and collected payment from me, and claimed that it was the electrician who chased him and needed the balance payment to purchase plugs. When I wanted to hold some amount as the works are not completed, he showed me an attitude and insisted on the full balance payment, which i insisted on holding a small amount (less than 9%). I do not know who is my electrician and I have seen different electricians doing the electrical works which are also left incomplete. I asked the electrician at site if he had chased for payment as mentioned by Steve Peh Zhi Liang, and the electrician told me that he did not do so as he have not completed the work. He will ask for payment only after the work is completed and he told me that he was called last min to the site. Steve Peh Zhi Liang had also told him that the previous electrician was engaged by me and wasn't able to ask them to come back to continue the unfinished works. He is also being dishonest to the electricians and carpenter he engaged to do the works, and using me as his excuses for not paying them.
Steve Peh Zhi Liang came to the site the day after the cabinets were removed with his father to remove ALL the protection cardboard on the floor and said that he is throwing away the debris. When I ask why he removed the protection when the reno works are not complete, which may cause damage to my flooring, he told me he still left a roll of canvas to lay. I even ask him if he is wrapping up and leaving the works incomplete and he said he will not. But since then, he has not gone down to the site and there was no work progress up till now. When ask to meet him, he said he is in JB waiting for the lorry to get permit approval, till now there is no news. And he could even blame it on Malaysia custom, saying that it is always slow. He did not complete the works even after all the extended dates. I had asked for refund and he refused, and saying I could report as I want when I told him that i had made a police report for his breach of agreement.
NOT RECOMMENDED, Deal at your own risk.
Designwhat was discussed on the floor plan comes out differently on the actual and changes made without informing.
WorkmanshipThe laminates of the cabinets and featured wall are bubbled. The ceiling and wall plastering for the electrical work are not done properly, crack lines appearing and holes can be seen. scratches of flooring and cuts on wall tile cause by the reno works. Painting work not done properly, area with furnishing not painted, bedrooms ceiling not painted and yet says due to lighting angle. When i saw defects and mention to him, he ask me not to pick on the defects and wait till the work is completed to see.
Customer ServiceNo service at all, i have to chase for updates and progress and no schedule was given despite me chasing for it from start, no complete drawings given, no receipts issued for the payment he received and i have to issue my own payment voucher for him to sign. Not at site to check work progress but only present when collecting payment. Empty promises and tons of excuses for the delays and incomplete works.
Value for MoneyNOT value for money at all, and in fact he did not complete the works and refused to refund my money. I have to look for new contractor to complete the unfinished work and have to pay extra costs. Due to his delay and incompletion, i have to rearrange and pay extra for other installation works and deliveries.
