I engaged them (my ID is a 40++ woman) beginning of 2016.
Initially they appeared to be very professional and always accommodate to all our requirements.
After we signed the contract with them, true colors revealed.
Totally trash services from Orange Cube.
- they lost my house key given to her to open the door for contractors
- forgot to lock the house main gate twice after contractors gone for the day
- rush the project out as multiple works got delayed by her contractors. Quality compromised but she ignored.
- she arranged 4 group of different workers to do work at the same time. You will see the painters holding the paint brush, rushing the guy who did the plastering quickly plaster so he can paint over. The plastering guy pushed the lighting guys quickly installed the lights so he can plaster the surrounding sites. At the same time, the carpenter still at works, some obstructing the lighting guy. The result, total disaster! Plastering was not dried, how can they paint over it immediately?
- the painter painted my room with a color that was not chosen by me. Totally different color. Yet she argued with me that it s effect of sunlight so she insisted I saw wrongly. Until I get her to the site to look at it with her own eyes, then she admitted it's wrong. (Yes, she hardly came to the site to supervise the workers, i did her job!)
- miscalculated the size of my wardrobe. Charged me high price but the actual size only half of what was paid. Demanded for discount or price adjustment on that. But she threatened me to court if I don't pay full according to her first quote.
- went to see her boss to sort out the price dispute and many quality issues, as she wanted me to pay balance amount even though many of the works are not done correctly or poor workmanship. I requested to redo those then I pay all.
- this one I will remember for life! The best of the best!!!! After hearing my feedbacks about the poor quality of works, the boss from HK responded coldly to me, "THE WORKS ARE NOT DONE NICELY, BUT NOBODY DIE DURING THE COURSE OF WORKS RIGHT?" Such a rude boss, no wonder his ID are behaving like him as well.
Workmanship is a total disappointment.
Now...1year after reno, I can tell you 90% of their finished works need to be repaired or redo. We paid high fees for what she promised a high quality works but actually it's overstated and over promised.
That's why I'm here to look for contractors to redo the works.
To be honest, their fees not cheap. But they promised high premium services and they did good job at packaging themselves until many have the impression that they're really good. I don't mind to pay premium fees for good services and good works. But for this case, it's paying high fees for BIG regrets.
I didn't write to feedback about them last year after the project is over, it's because I didn't want to waste my time on them. But throughout this one year, all the defects surfaced so I have more facts to support me to feedback now.
Designtowards the end of designing phase, she ran out of idea for my son's room (we didn't accept her first two designs as she designed my 5yo son's room like an adult room.) hence at the end I came out design myself.
WorkmanshipNow...1.5 year after reno, I can tell you 90% of their finished works need to be repaired or redo. We paid high fees for what she promised a high quality works but actually it's overstated and over promised.
That's why I'm here to look for contractors to redo the works.
Customer ServiceTotally trash service.
- lost my house key given to her to open the door for contractors
- forgot to lock the house main gate twice after contractors gone for the day
- rush the project out as multiple works got delayed by her contractors. Quality compromised but she ignored.
- she arranged 4 group of different workers to do work at the same time. You will see the painters holding the paint brush, rushing the guy who did the plastering quickly plaster so he can paint over. The plastering guy pushed the lighting guys quickly installed the lights so he can plaster the surrounding sites. At the same time, the carpenter still at works, some obstructing the lighting guy. The result, total disaster! Plastering was not dried, how can they paint over it immediately?
- the painter painted my room with a color that was not chosen by me. Totally different color. Yet she argued with me that it s effect of sunlight so she insisted I saw wrongly. Until I get her to the site to look at it with her own eyes, then she admitted it's wrong. (Yes, she hardly came to the site to supervise the workers, i did her job!)
- miscalculated the size of my wardrobe. Charged me high price but the actual size only half of what was paid. Demanded for discount or price adjustment on that. But she threatened me to court if I don't pay full according to her first quote.
- went to see her boss to sort out the price dispute and many quality issues, as she wanted me to pay balance amount even though many of the works are not done correctly or poor workmanship. I requested to redo those then I pay all.
- this one I will remember for life! After hearing my feedbacks about the poor quality of works, the boss from HK responded coldly to me, "THE WORKS ARE NOT DONE NICELY, BUT NOBODY DIE DURING THE COURSE OF WORKS RIGHT?" Such a rude boss, no wonder his ID are behaving like him as well.
Value for MoneyTo be honest, their fees not cheap. But they promised high premium services and they did good job at packaging themselves until many have the impression that they're really good. I don't mind to pay premium fees for good services and good works. But for this case, it's paying high fees for BIG regrets.