The Two Big Guys

Drawing, yes. But when it came to the actual work, things were done wrongly and measurements were not properly checked. There was clearly no proper checking or coordination before the work was carried out. For example, the microwave placement was supposed to be at eye level. I had already informed Michael that the drawing was wrong, but in the end, the carpentry was still done according to the incorrect drawing. Now, every time I need to use the microwave, I have to stand on a chair to reach it. This is not acceptable and is also a safety concern. When instructions and corrections are given, they should be taken seriously and properly communicated to the workers. There seems to be a lack of proper planning, checking and coordination throughout the work. There are also so many defects that I have raised, but I do not see them being properly recorded or followed up by Michael anywhere. This gives me the impression that there is no proper defect tracking or quality control process in place. I am very disappointed with the way the work has been handled. I expected proper planning, measurements, checking and follow-up, rather than having to repeatedly point out the same issues after the work has already been completed.

The workmanship has been very disappointing and, frankly, unacceptable. There have been repeated mistakes, incorrect installations and poor finishing throughout the renovation. The team and workers do not seem to be sufficiently skilled or careful, and at times it feels like the work is being done without proper attention to detail or proper checking. For example, even something as simple as installing a door handle was done incorrectly, with the handle installed upside down. These are basic installation details that should have been checked before the work was handed over. The workmanship for the gate is also totally unacceptable. The quality of the materials and installation is poor. During the installation, the keyhole was drilled incorrectly and there are numerous scratches and damages on the gate. This should not have happened, especially for a new gate. There have also been repeated mistakes in measurements. Incorrect measurements have resulted in many items having to be redone, which has caused unnecessary delays and inconvenience. Overall, there appears to be a serious lack of proper planning, measurement, supervision and quality control. I should not have to repeatedly identify basic mistakes after the work has already been completed. I paid for a properly planned and professionally executed renovation, but the quality of workmanship and attention to detail so far has fallen far below what I expected. I cannot accept this level of workmanship and expect the outstanding defects and incorrect work to be properly addressed, with better supervision and quality control moving forward.

Unprofessional Communication and Attitude Michael, who was in charge of our project and is also the company owner, was extremely disappointing in the way he communicated with us. Despite there being outstanding defects that had not been properly resolved, Michael accused us of delaying payment. We did not intentionally delay payment. We wanted to inspect the completed works and outstanding defects before making the payment, which we believe is a reasonable expectation for any homeowner. Instead of addressing our concerns professionally and focusing on resolving the defects, we felt that he chose to pressure us regarding payment. During our WhatsApp conversation, he also brought up the issue of “politeness” while communicating with us. Most shockingly, he made the following remark: “U all pray Guanyin ma one, I also, her teaching is like this huh?” We found this comment highly inappropriate, disrespectful and completely unnecessary, especially coming from the owner of a renovation company during a discussion about workmanship, defects and payment. As a company owner, we expected him to communicate calmly, professionally and respectfully, particularly when we were raising legitimate concerns about defects in our new home. For us, the issue was not simply about renovation defects. It was also about how the contractor handled problems, took responsibility, communicated with us and treated us as customers. Unfortunately, our experience in all of these areas was extremely poor. • Poor management and supervision: When we questioned the lack of supervision, Michael explained that his way of operating was different from other contractors because he “trusts” his workers to carry out the work. Unfortunately, the end result did not give us confidence in that approach. Numerous defects occurred and many mistakes were only discovered because we, as homeowners, had to identify and point them out ourselves. Michael also explained that he could not stay on site to supervise because he was suffering from back pain. While we can understand that personal health issues can affect his ability to be physically present, we believe there should still have been proper arrangements for a competent person to supervise the workers and ensure the quality of the work.

In terms of value for money, I honestly feel that this renovation has been a complete waste of my time and money. I deeply regret engaging your company to renovate my new home. For a new home, I expected a professional team with proper planning, skilled workmanship, good supervision and attention to detail. Instead, I have had to deal with repeated mistakes, poor workmanship, rework, defects and unnecessary delays. The renovation has caused me a great deal of stress, inconvenience and disappointment. Rather than enjoying my new home, I am constantly having to follow up on problems and defects that should have been properly checked by the team in the first place. I am especially disappointed with the way my concerns have been handled by Michael. As the boss, I expected him to take ownership of the issues and ensure that they were properly resolved, rather than having me repeatedly chase and highlight the same problems. Considering the amount I have paid, I do not feel that I have received the level of service, workmanship or professionalism that represents good value for money. I sincerely regret choosing this company for my new home renovation.

They kept coming back with different design plan with my original plan provided to them. One example, the boss was the communication with the designer of what I wanted. A matter of fact, he even started the work based on what he wanted and ignore what I had discussed with the designer he assigned to me.

1. Plumbing- I had provided the plumbing requirements to Michael from the very beginning. He promised his plumbing can do it and will contact the vendor of the piping I had provided to him. When they started the plumbing, they did it entirely wrong, and they did not call me before they started. It took awhile to resolve and rectify. The worst, his plumber had never contacted the vendor’s contacts that i had provided to him at all. Michael told me his plumber said my vendor brand was in the PUB listing, therefore it cannot be used. The best part, he simply forwarded the PUB requirements for the piping. The PUB page did not have any vendor listing, the pipe requirement basically as long as the pipe meet the water pressure requirement. It seems Michael was not experienced and simply followed blindly with his plumber he trusted so much and did not verify what his plumber had provided to him. 2. The roof replacement, he promised no leaking after the replacement with his ACP roof. After 2 months, the roof still leaking and he totally disappeared after I had make full payment for all the works he did. He literally said he will do good as long as I made full payment. And he was now disappearing. Also, he refused to admit his mistake and lied about the roof installation and insulation of my roof where I found the entire story from his worker.

He did not meet his promises. He lied when he made mistake. From my perspective, he forced and made his staffs to lie to his customer, and she left. He was bad in communication and managing schedules, his subcontractors and his teams. He was irresponsible, lied when made mistake and refused to take responsibility and disappear after forced customer to pay him the outstanding where the outstanding include i finished works, products (roof) still leaking,

This is not worth your time and effort to try to manage this guys simply he is irresponsible. He will promise you whatever you wanted to hear and he will never honour. If you insist to work with him, please on work based on task based quotation, do not commit your entire project with this guy, he will drain you, and delay you for moving forward.