I contacted Zenith Design Theory in Aug 2020 for my new condo flat renovation. I wanted to pay a visit to his showroom so that I could view the design and samples however he keep refusing in letting me know the location and always arrange for a meeting outside or my own apartment. Thus i agreed in letting him make arrangements to my apartment for a site visit the next day which he explained all my queries and I am very gladly with that as it is one step forward to my dream home.
After discussion with Gabriel Seng, I received the finalised quotation and he requested for a down payment of 40 percent so that their end could carry out the renovation works.
I paid upfront of $25k amount via bank transfer to Zenith Design Theory Pte Ltd. They arranged for their workers to start the renovation works only after 10 days where 2 of their workers came down and started the hacking works. After hacking, the supposed to resceed the flooring and lay tiles accordance to what i have chosen. Suprisingly due to Covid, most of the renovation work have been held up and I totally understand it.
However, to my horror they lay different tiling not as per what I have requested. I tried contacting the project manager Gabriel Seng multiple times and he didn't even answer my calls nor replying to my enquiries at all. How unresponsive an interior designer could be!!
Tried comforting and finding ways through spamming him calls and texts, he is still unresponsive. After I could managed to contact him, he claims that he have lost his handphone thus finding ways to retrieve his lost messages. Thus he says that he unable to get the messages accordance to the floor tiles i have chosen and insisted that this is the design that I am looking for. He tried to smoke me through on his explanation and says if I would like to change the floor tiles, I got to pay even more to change it. I was so shocked to his explanation. Instead of finding ways in solving problem, he put blames on the owner instead.
After that incident their team members didn't come and I also called several times Gabriel Seng but he didn't respond to my calls, He ignores me totally, I am fed up with that company and I am not sure how to get back my money. They also don't have an office nor showroom as stared inside the website. Ended up, my renovation works was left undone.
Be careful with small level Reno contractors like Zenith Design Theory. So better be careful with Gabriel Seng. If you choose them as your interior design, please mentally prepared that your money will be lost at all course!!!