What is your status now? I am facing similar issues on forever delaying & ad hoc change of meetup appointments to discuss on even the drawing phases. & I have also paid a few thousands for the deposit engaging AI GenZ Builders Pte Ltd, the ID showed very sincere attitude & promises initially though. After paying the hefty deposit, the timing to meetup to discuss on ID designs are horrendously postponed & delayed frequently.
Such change in the appointments & timelines delays with various random reasons even during the drawing phase has shaken my confidence on them.
I terminated the contract due to the frequent horrendous postponing of meetups & drawings discussion, even before the renovation works started & the boss named Ray has every intention to forfeit the deposit! The boss ridiculed that the contract stated that the deposit is non-refundable
& yes, you are absolutely correct! The clauses in the contract are primarily benefiting the firm. Suspiciously enough, AI GenZ Builders Pte Ltd seemed to have change company name to Alpha Design & has re-located to 10 Ubi Crescent, Ubi Techpark, #01-41 S408564.