I placed an order for a door since 04 Feb 2023, and since then, I have not gotten any confirmation on when my combi-door, my 3 bedroom doors, and my glass sliding door will be installed. I have spend above $10,000 for this and am currently still waiting for an update with constant promises of "Tonight will update you" and "Tomorrow will confirm". What is worst is that I just called their number, and the person who picked up my call told me they are closed.
THE WEBSITE STATES 8PM CLOSING TIME?!? WHAT DO YOU MEAN CLOSE?
I will update this post once I get any new updates. But for now if you want to get any doors from them, you can get it at your own risk. I not sure why the doors are taking longer than my house renovation.
Additional issues:
1 - When placing the order on 04 Feb 2023, I was assured that everything will be ready before end of March, it is now end of March
2 - The door handles that I chose on 04 Feb 2023 for some reason ran out of stock even though I had paid for it. Was told to choose something different instead.
3 - Had all the previous doors removed and asked them to come down to take measurements on 24 February, my request was refused as I was told they will only come down to take measurements once the walls were plastered.
4 - After measurements were taken on 11 March, they were very prompt to ask for the 2nd deposit, which I stupidly gave. And since then I have not been able to get any updates on when my doors will be installed. I am practically begging them every day now.
I now have a house with no doors thanks to them.
DesignI have not seen my door till this day, what design? I don't know? I would give it a 0 if I could, but 1 is the lowest I can give.
WorkmanshipI have not seen my door till this day, what workmanship? I don't know? I would give it a 0 if I could, but 1 is the lowest I can give.
Customer ServiceI have not seen my door till this day, I don't even know when it will finally make it to my house. I would give it a 0 if I could, but 1 is the lowest I can give.
Value for MoneyI have not seen my door till this day, definitely 0 value at this point. I would give it a 0 if I could, but 1 is the lowest I can give.