A Very Disappointing Renovation Experience: Poor Coordination, Lack of Accountability and mostly sloppy works.
If you are considering engaging this company, my advice is to be prepared to oversee EVERYTHING yourself, from start to finish. Do not assume that your ID will take ownership of the renovation or follow through from the beginning or be the expert you wish he was. You have to chase after every single day, to the extend It was like our second job.
Our experience has been extremely disappointing. The ID was working from home/office most of the time, and honestly, my husband was physically present at the renovation site more often than the ID himself. We often felt that we had to take matters into our own hands just to ensure things were moving along.
It has now been FOUR months since the renovation was completed and we moved in, yet we have been dealing with outstanding issues, renovation defects and rectification matters. Say got 7-8 years warranty but please listen to what all has 7-8 yrs warranty also.. many essentials will not be under it.
What is particularly concerning is the lack of communication and coordination. On one occasion, carpenters turned up at our home to carry out rectification works without the ID even knowing they were there. Our meeting with the ID had only been scheduled for the following day. My husband was home and assumed the visit had been arranged by the ID, only for us to discover later that the ID was completely unaware of their presence.
This raises serious questions about how the company manages its contractors, communicates with homeowners and takes responsibility for work carried out at customers' homes.
A renovation is already stressful enough. The last thing homeowners need is to constantly chase their ID(when reno is ongoing), coordinate with the workers themselves, finding reno things not up to standard and worry about whether outstanding issues will ever be resolved. So many times being told that it is very normal, this is normal, every house is like that, mine also like that. when it is clearly not what we want and not normal.
Based on our experience, the entire experience, the after-sales service and accountability have been extremely poor. An ID should be someone homeowners can rely on, not someone they have to constantly follow up with and chase after to do his job!
My advice to future customers: Do not assume that everything will be taken care of. Be prepared to supervise, chase, follow up and manage almost every aspect yourself. Unfortunately, our experience has left us with very little confidence in the ID and the company's ability to deliver reliable service.
Designwhat was proposed.. it was according to what we wanted. we even drew and show certain parts of the house ourselves. only the first two meetings were very promising. My shower head is so near the toilet door that water splashes out everytime we shower. Design fail. Display shelf got lighting that does not shine on the items on display but at the back casting a dark shadow and cannot see displayed item.
WorkmanshipBad workmanship. Always trying short cut. make mistake also never own up. Keep saying ridiculous design also its normal. Floor not protected well so had to remove so many vinyl pieces to replace. Many many stuff to say.. it can go forever.
Customer ServiceOnly before sign up.. after that as the days went by we had to chase after for follow ups.
Value for Moneytotally no. Spent close to 90k just for the reno co. But it was a horror ride.
