Hey onwers, having a big headache regarding our current renovation situation. Hope to seek some opinions on possible actions moving forward.
The nightmare goes like this.... I enaged an ID from a reno event which we happen to chance upon in town. The works started quite promptly upon the confirmation of the contract and at the start of the proposal and all seemed promising. It is our first home so we are kinda new to how the whole renovation process goes, we trusted the ID assigned to us in providing us with updates as the reno goes along. This is red flag number one, we should not have chosen an ID from the event. It just all sounded like sales talk looking back.
However after a couple of weeks, the updates and replies from the ID became lesser and lesser. Our messages to the ID are often seen and not replied. Towards the end its is just no response of calls and messages.
During the project there was actually a change of ID, the first ID whom we met at the event seemed to be knowledgeable and kinda understand what we wanted in our home. It was why we signed up them. However barely halfway through the project, she said that she have some emergency issues and need to hand us over to her colleague. We asked if we could wait for her to continue but she denied in multiple ways. We should have seen that as a red flag number two.
The new ID who took over barely understood our project well and things started to go downslope from here. On and off we would visit the house to check-in, but there are often no works going on and despite our "newness" to this renovation thing we could see that the works are vastly delayed. Looking at the works done there was absolutely no way it was going to be completed before July, our handover date and the whole process had been almost a year.
Our place is a newly handed over 4-room BTO, and we had opted for minimal works as we like the simple and straightforward design theme. There wasn't even any complicated hacking or sorts and there weren't much built-in carpentry as we prefered a more open plan design.
Despite that close to the completion date, now there are still cables hanging from our ceiling and multiple walls. Carpentry with the laminate pieces are uneven, and some even peeling off in less than a couple of months. There are many other defects which are obviously the results of poor design planning and rushed+poor workmanship. Some of the lighting fixtures which we custom-made for the ID to install are also lost during the renovation, which when we asked them they said they simply have no idea where they went to!
It was a complete nightmare for us to deal with this day-to-day being first-time house owners. The ID and company have been very hard to reach, and they have not been responding to our calls and messages. We are in a recurring nightmare of what actions can we take next just getting this mess fixed to be able to move on. Please share if you have any suggestions, thank you.