Dear Aaron, we are grateful and totally appreciate the fact that the three of you, including Ben, took the time to coordinate your timings to come by to our showroom and speak to us. We are sorry to learn about your disappointment but we also want to say thanks so much for making it clear that it is in our policy that indeed we cannot take on just any project that comes along and also the fact that we do not do any spec work.
It was communicated that the initial appointment would be a get-to-know each other session if we are able to offer what you are looking for. We also made known prior to your visit that the session would be non-obligatory on both parties and that a quote will be offered only if there is a mutually agreeable basis that we can work on together. Because the integrity of our work matters, we can only offer a quote to prospective home owners if we know that we can create brilliant results together.
While it is every home owners’ prerogative to ask to pick our brains, it is our job to set appropriate boundaries and clear up during the session what we’re happy to give for free and what we charge for. We do understand that a small handful of clients may not wish to start investing until they hope to see the sort of work they want. That is their right and we definitely respect that. Quite often, they ask several designers to take part in their ‘design contest’ and hope that one of them will show them the ‘right’ design. However this will rarely ever happen from experience. Imagine an established designer or any creative diverting a significant amount of time and resources from their existing paying clients and dedicating them to non-committal enquiries. If it happens, it can only mean one thing.
We would like to take this opportunity to share that home owners should instead seek to choose a designer based on their portfolio, experience and chemistry with them. After which, be committed to building a long term working relationship with them. Only then will the client and designer see the best results.
If we do not get wedding photographers to do trial shoots before engaging them, or ask to have wedding food tasting sessions with the vendor before making any commitments, the design industry should not be any different. These may seem ridiculous scenarios, but our services as a professional interior designer are just as valuable to our clients.
While it is unfortunate that our ratings are not justified by this feedback, our degree of self-worth continues to be solely determined by the contributions that we make to all our home owners. Our goal is to find clients who believe in what we believe so that we can succeed together. They will believe that we will be able to solve their problems in the best way we know. As always, we prefer to let our actual works and past clients to do the talking.
We thank you for your feedback but we are sorry that for this instance, we have to let go of this collaboration opportunity which may be less than the ideal-fit in our opinion. We wish you all the best in your renovation journey.
Posted by Keith
The Minimalist Society Pte Ltd Representative