Summit Design Studio

Carol was our ID from Summit Design Studio. She was very helpful throughout the renovation, by updating us frequently on the status of the renovation and sending us pictures of the house. She offered us practical advice on the design. What we also liked is her quotation, which was itemised at a very detailed level. Whenever there was any changes to the renovations (which happened quite a number of times as we progress through the various stages of the renovation), she would update us on the costs timely with clear descriptions. There was no hidden cost. 5 months after the completion of the renovation ended, we would still ask her questions every now and then regarding minor matters and she would still reply very promptly, usually within a day. Overall, we were satisfied with her service. We would recommend Carol for anyone looking for an honest ID.

This is really disappointing and frustrating as my original designer had resigned from this company. In my contract, Summit Design Studio promised 5 years warranty for any defects in the workmanship. I have tried to contact Summit Design Studio and asked when they can come and resolve the defects. Now they are saying it is due to wear and tear and is not covered in the warranty. I'm very puzzled why they are promising 5 years warranty in the first place since they can't deliver the warranty as written in the contract.

We were novice when we were looking for a renovation company for our first home. We found Summit Design at a meet-the-ID event hosted by one of the major local renovation website. Being lazy we didn't really look around for more options and we just signed up with Summit after some brief discussion with their designer. We signed the contract when there was still 5 months left to our key collection date. Initially the designer was responsive however problem started to appear gradually. First, the 3D images were never drawn accurately. According to the designer, their graphics designer couldn't find the correct color to render their 3D image but promised me the final product would look exactly the same as the color we chose. In addition to the inaccurate drawings, it took really long time for them to come up with those images and to make changes. Then after collecting our keys, the designer discovered some discrepancies between the actual dimensions and her design so she had to change her design. However, for some reason, it took her forever to make the change and we didn't receive an update even after we completed final defect inspection. So she couldn't start the renovation process. And here comes the biggest problem we had with Summit. One day before our planned Chinese New Year trip, the designer told us that she couldn't start the renovation process because the company didn't want to assign any contractor to her. We had to talk with the company's boss and we really didn't want to be involved with such matters as a customer. After we got back from our CNY vacation, we saw the review left by another community member on this website and I felt that my incident may not be an isolated case and I really lost trust with this company. Although the deposit cost me $2000, I didn't want to invest more into this project when we can't be guaranteed that they will be able to finish our project and offer the warranty promised by them. In the end, we decided to withdraw from the project with them. Despite the series of broken promises and bad experience, since we were the ones who broke the contract, the company refused to refund our deposit. Later, when we collected our key from our designer, we discovered that our designer already started working at another company. I guess our case is similar to the other review where our designer decided to resign and the company was creating problems for the designer and we suffered as well. I'm not revealing the designer's name because I don't know who was the real culprit. With so many other companies, you really don't have to sign up with this company.

Because he did not pay me the 3D perspective drawing fee which was agreed $80. He promised to pay when I completed the work on 3 Nov 2018 last year! But till now he did not pay. When I try to call him again today, I found he blocked my number, just for agreed $80 3D drawing fee! What a embarrassing experience with such a dishonest man TC Kong. I have also attached the 3D drawing I did for him. This is simple study room.